Return & Exchange Policy

1. Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must also be in the original packaging with all tags attached.

  • Returns must be requested within {{30}} days of delivery .

  • Proof of purchase (order number or receipt) is required.

Non-returnable items

Certain types of items cannot be returned, such as:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Items marked as Final Sale

2. Return Process

  1. Request a return: Contact us at {{support email}} with your order number and reason for return.

  2. Wait for approval: We’ll confirm your return eligibility and provide a return shipping address.

  3. Ship your item: Once approved, please send the item back to us using a trackable shipping method.

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

💡 Tip: We recommend keeping the tracking number for your records.

3. Exchanges

If you would like to exchange an item for a different size, color, or style:

  • Please email {{support email}} to confirm availability.

  • Once your return is received and inspected, we’ll process the exchange.

  • If the requested item is unavailable, you may choose to receive a refund or store credit.

4. Refunds

Once we receive and inspect your return, we’ll notify you via email:

  • Approved refunds will be processed to your original payment method within {{5–10}} business days.

  • Shipping costs are non-refundable.

  • If you haven’t received your refund after {{X}} days, please contact your bank or payment provider.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at {{support email}} with photos of the issue.
We’ll replace the item or issue a full refund at no cost to you.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or bank.
    If you’ve done all of this and still have not received your refund, please contact us at {{support email}}.

7. Contact Us

For any return or exchange questions, please reach out to us at:
📧 {{support email}}